Analysis of Zhang Jingke, the New President of Bank of Hangzhou, and the Issue of Customer Concentration

Based on the collected materials, I provide the following professional analysis:

Zhang Jingke, born in 1978, is a native of Hangzhou, Zhejiang. He has dual educational backgrounds from Fudan University and Zhejiang Gongshang University, holds a postgraduate degree and a Master’s degree in Project Management, and has the title of Senior Economist. His 22-year career has been rooted in the Bank of Hangzhou system:

Development Stage	Tenure Experience	Professional Accumulation
Grassroots Experience (2003-2016)	Business Manager of Head Office Business Department → Deputy President of Technology Sub-branch → President of Cultural and Creative Sub-branch	Foundation of credit business, exploration of technology and cultural and creative finance
Department Management (2017-2023)	General Manager of Asset Management Department → General Manager of Technology and Cultural and Creative Finance Division → General Manager of Human Resources Department	Full-chain management, strategic formulation
Senior Management Stage (2023-2025)	Deputy President (concurrently General Manager of the Headquarters of Science and Technology Innovation Finance Business)	Top-level design, differentiated competition

Zhang Jingke’s annual salary in 2024 reached 2.5257 million yuan, ranking first among the senior management of Bank of Hangzhou, highlighting his strategic value [1][2].

According to the disclosure in Bank of Hangzhou’s 2025 Third Quarterly Report:

Indicator	September 30, 2025	December 31, 2024	Regulatory Red Line
Loan Concentration of the Single Largest Customer	4.46%	3.47%	≤10%
Loan Concentration of the Top Ten Largest Customers	23.12%	23.49%	≤50%

: Although Bank of Hangzhou’s customer concentration indicators are within the safe range, it has the following characteristics:

1. Increase in Single Customer Concentration
   : Rose from 3.47% to 4.46%, with an increase of 28.5%, indicating that the credit exposure to the largest customer has expanded [3]
2. Top Ten Customer Concentration Remains High
   : The level of 23.12% is above average among city commercial banks, with potential risks of customer concentration
3. Concentrated Industry Distribution
   : According to the 2024 annual report, loans are concentrated in industries such as manufacturing, leasing and business services, wholesale and retail, real estate, and construction [4]

1. Pressure from Slowing Revenue Growth
   : In the first three quarters of 2025, operating revenue only increased by 1.35%, hitting the lowest level in recent years, and the third quarter saw a situation of “profit growth without revenue growth” [5]
2. Impact of Bond Investment Volatility
   : Affected by the upward trend of bond market interest rates, the fair value change loss in the first three quarters was -2.294 billion yuan, compared with a positive income of 1.033 billion yuan in the same period of 2024
3. Intensified Regional Competition
   : Listed city commercial banks in the Yangtze River Delta region are fiercely competitive, and Bank of Hangzhou ranks low in revenue growth rate

Based on Zhang Jingke’s professional background, he can focus on the following directions to improve the customer concentration issue:

Strategy Direction	Specific Measures	Expected Effect
Deepening Technology Finance	Expand the coverage of “invest early and invest in small enterprises” to serve more early-stage technology enterprises	Diversify customer concentration and cultivate new growth poles
Digital Transformation	Rely on the “Science and Technology Innovation 3.0” system to deepen the “data + professionalism” dual-drive model	Improve risk control capabilities and optimize customer structure
Expanding Supply Chain Finance	Strengthen scenario innovation in supply chain and expand the customer base of small and medium-sized enterprises	Achieve diversified customer distribution
Optimizing Organizational Structure	Continue the “Three Specializations and One Innovation” model and strengthen the construction of the specialized operation system	Improve customer identification and service efficiency

As the core builder of Bank of Hangzhou’s technology finance system, after taking office, Zhang Jingke is expected to:

1. Consolidate Advantages in Technology Finance
   : As of the end of June 2025, Bank of Hangzhou’s technology loan balance reached 115.18 billion yuan, an increase of 21.8% compared with the end of the previous year, and the custody scale of science and technology innovation private equity investment funds reached 188.931 billion yuan [6]. This advantage is expected to be further expanded

2. Promote Customer Structure Optimization
   : Relying on his profound accumulation in the field of science and technology innovation finance, guide credit resources to tilt towards more technology-based small and medium-sized enterprises, and fundamentally improve the customer concentration issue

3. Strengthen Risk Management
   : Utilize a data-driven risk identification system to improve the ability to monitor and warn against customer concentration risks

After President Zhang Jingke takes office,

, but a time window is required:

• Short-term (1-2 years)
  : Within the scope of existing regulatory indicators, focus on optimizing the industry customer structure and strengthening the expansion of supply chain finance
• Mid-term (3-5 years)
  : Achieve fundamental optimization of the customer group through deepening technology finance and innovating service models

The key is to balance the relationship between scale growth and risk diversification, and gradually build a more diversified customer structure while maintaining steady performance growth.

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References:

[1] Caizhong News - “After 8 Months of Vacancy, the Post is Finally Filled! Post-75s Zhang Jingke Appointed as President of Bank of Hangzhou”(https://m.rccaijing.com/news-7409519397578667102.html)
[2] Phoenix Net Finance - “Finally Officially Announced: Bank of Hangzhou’s Highest-Paid Deputy President Promoted to President”(https://finance.ifeng.com/c/8psZ5nbtobq)
[3] Bank of Hangzhou Co., Ltd. 2025 Third Quarterly Report(https://static.cninfo.com.cn/finalpage/2025-10-31/1224778046.pdf)
[4] Bank of Hangzhou 2024 Annual Report(https://money.finance.sina.com.cn/corp/view/vCB_AllBulletinDetail.php?stockid=600926&id=10869107)
[5] Securities Times Network - “Research | How Early Should Banks Invest in Hard Technology?”(https://www.stcn.com/article/detail/3589442.html)
[6] Sina Finance - “After 8 Months of Vacancy, Bank of Hangzhou’s Youngest Deputy President ‘Reverse’ to Become President”(https://finance.sina.com.cn/roll/2025-12-25/doc-inhczakm3565802.shtml)