Query and Analysis of Rider Retention Rate Data for SF Instant During the 2026 Spring Festival

Based on my comprehensive search and analysis,

[1][2].

Although direct rider retention rate data was not found, the overall situation of its Spring Festival capacity guarantee can be understood through SF Instant’s public information:

SF Instant has adopted a number of incentive and care measures to ensure sufficient capacity during the Spring Festival[1]:

• On-Duty Delivery Rewards for Spring Festival
  : Provide additional rewards for riders who stay on duty during the Spring Festival
• Exclusive Rider Gift Packs and Honor Badges
  : Incentivize outstanding-performing riders
• New Year Gifts
  : Convey New Year wishes to on-duty riders
• Care Fund for Needy Riders
  : Jointly with the Party Building Union, distribute 400-yuan red envelopes to needy riders
• Cold-Weather Supplies
  : Including heating pads, thickened scarves, gloves, knee pads, etc.
• Year-End Gala Dinners
  : Host dinner events in multiple cities

According to the latest data, SF Instant has approximately

(as of the first half of 2025)[3], and has built a capacity network covering approximately 2,300 cities and counties across the country.

• Overall business order volume increased by
  63%
  during the 2025 Spring Festival
• Demand for New Year’s Eve dinner delivery and New Year gifts saw overall growth
• Order volume in the fresh fruits and vegetables segment increased
  4-fold
• Order volume in third- and fourth-tier cities increased significantly

SF Instant has controlled the fluctuation of

during holidays[2], which reflects the effectiveness of its capacity guarantee system.

Rider retention rate is internal operational data of the enterprise, which is usually not disclosed in public channels. It is recommended to pay attention to the following official channels for subsequent information:

• SF Instant’s HKEX announcements (HK09699)
• The company’s annual ESG report
• Quarterly performance briefings

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[1] Sina Finance - SF Instant has implemented multiple incentive and care measures for the Spring Festival to ensure sufficient capacity supply (https://finance.sina.com.cn/tech/roll/2025-01-31/doc-inehvpzk1319747.shtml)
[2] SF Instant 2024 Annual ESG Report (https://www.hkexnews.hk/listedco/listconews/sehk/2025/0428/2025042803280_c.pdf)
[3] Shanxi Securities Research Report - In-Depth Analysis of SF Instant (09699.HK) (https://pdf.dfcfw.com/pdf/H3_AP202510211766162270_1.pdf)